🚨 Character Recovery System

IMPORTANT ANNOUNCEMENT: This system was created to help players affected by our server data incident. If your character was corrupted, please read this guide carefully.

Recovery NPC Location: Prontera (166, 210)

What Happened?

In August 2025, Trinity Ragnarok Online experienced a critical MySQL database failure that caused data corruption affecting many player characters.

Impact

Character job data, stats, and skills became corrupted or lost
Guild memberships were disconnected
Some characters became unplayable

What Was Preserved

Inventory items
Storage items
Equipment
Zeny balance
Cart items (for merchant classes)

Our Solution

We built the Character Recovery System - a comprehensive NPC-based tool that allows affected players to: - Rebuild their job progression - Restore their skills and stats - Reclaim guild memberships - Receive compensation for the inconvenience

Who Can Use This?

Condition	Access
Character marked as "affected" in database	Full recovery process
Guild membership disconnected	Guild Claim feature
Normal unaffected characters	Not available

If your character was affected by the data loss, it will be automatically flagged in the database.

Compensation Rewards

Upon completing recovery, you receive:

Reward	Amount
Zeny	5,000,000
VIP Ticket	30 Days

Before You Start: Important Checks

1. Weight Check

Your weight must be below 90%
If overweight, store items in storage first
NPC provides direct access to storage

2. Cart Items Check (Merchant Classes)

If you have items in your cart:

NPC detects cart items
You'll be temporarily changed to Merchant to access cart
Move all cart items to storage
Return to NPC to continue

⚠️ WARNING: If you have cart items, you will be LOCKED to Merchant job path (Blacksmith/Alchemist/Whitesmith/Creator)

3. Arrow/Ammo Check (Archer Classes)

If you have arrows equipped:

NPC detects equipped ammo
You'll be temporarily changed to Archer
Unequip and store your arrows
Return to NPC to continue

⚠️ WARNING: If you have arrows equipped, you will be LOCKED to Archer job path (Hunter/Bard/Dancer/Sniper/Clown/Gypsy)

The Recovery Process

Overview

Pre-checks → Reset to Novice → 1st Job → 2nd Job → Transcendent (optional) → Compensation

Step 1: Character Reset

Once all pre-checks pass, the NPC will:

Clear all existing skills from database
Reset you to Novice class
Set Base Level to 99
Set Job Level to 10
Reset all stats
Give 9 Skill Points (Novice points)

Step 2: Choose 1st Class

Select your desired first class:

#	Job	Notes
1	Swordsman	Knight/Crusader path
2	Mage	Wizard/Sage path
3	Archer	Hunter/Bard/Dancer path
4	Merchant	Blacksmith/Alchemist path
5	Thief	Assassin/Rogue path
6	Acolyte	Priest/Monk path
7	Taekwon	Star Gladiator/Soul Linker path
8	Super Novice	Extended class
9	Gunslinger	Extended class
10	Ninja	Extended class
11	Stay as Novice	For specific builds

After selecting 1st class: - Job Level: 50 - Skill Points: 58 (9 Novice + 49 1st Job)

Step 3: Choose 2nd Class

Based on your 1st class:

Swordsman Path

Option	2nd Class	Trans Class
1	Knight	Lord Knight
2	Crusader	Paladin

Mage Path

Option	2nd Class	Trans Class
1	Wizard	High Wizard
2	Sage	Professor

Archer Path

Option	2nd Class	Trans Class
1	Hunter	Sniper
2	Bard (Male)	Clown
3	Dancer (Female)	Gypsy

Merchant Path

Option	2nd Class	Trans Class
1	Blacksmith	Whitesmith
2	Alchemist	Creator

Thief Path

Option	2nd Class	Trans Class
1	Assassin	Assassin Cross
2	Rogue	Stalker

Acolyte Path

Option	2nd Class	Trans Class
1	Priest	High Priest
2	Monk	Champion

After selecting 2nd class: - Job Level: 50 - Skill Points: 107 (9 + 49 + 49)

Step 4: Transcendent Class (Optional)

Choose to become a Transcendent class for additional benefits:

Benefit	Value
Job Level	70
Skill Points	127 (9 + 49 + 49 + 20)
Bonus Status Points	+52

Extended Classes Summary

Taekwon Path

Become Taekwon (Job Level 50)
Choose: Star Gladiator or Soul Linker (Job Level 50)
Total Skill Points: 107

Super Novice

Job Level: 99
Skill Points: 107

Gunslinger

Job Level: 70
Skill Points: 78

Ninja

Job Level: 70
Skill Points: 78

Recovery Summary Table

Stage	Base Level	Job Level	Skill Points	Status Points
Novice Reset	99	10	9	(reset)
1st Class	99	50	58	-
2nd Class	99	50	107	-
Trans Class	99	70	127	+52 bonus

Guild Claim Feature

If your character has disconnected guild membership:

How It Works

The NPC automatically detects if: - You are registered in the guild_member database table - But your character's guild_id doesn't match

Requirements

Requirement	Details
Job Class	Must NOT be a Novice
Base Level	Must be at least Level 50

Process

NPC shows your guild name and status
Confirm guild claim
Guild membership restored
Must relog for changes to take effect

What You'll See

If You Are Guild Master:

You are the Guild Master!

Guild: [Guild Name]
Position: Guild Master

If You Are a Member:

Guild Member Found

Guild: [Guild Name]
Guild Master: [Master Name]

Step-by-Step Guide

For Full Character Recovery:

Go to Prontera (166, 210)
Talk to Char Recovery NPC
Complete pre-checks:
If cart items → store them first
If arrows equipped → store them first
If overweight → reduce weight below 90%
Confirm you want to begin recovery
Select your 1st class
Select your 2nd class
Choose whether to go Transcendent
Receive your compensation (5M Zeny + 30D VIP)
Allocate your stats and skills
Done!

For Guild Claim Only:

Go to Prontera (166, 210)
Talk to Char Recovery NPC
NPC will detect your orphaned guild membership
Select "Claim Guild Membership"
Confirm the claim
Relog (logout completely, then login again)
Guild membership restored!

Frequently Asked Questions

Q: I can't use the NPC. Why?

A: Only characters marked as "affected" in the database can use this. If you believe your character was affected, contact a GM.

Q: Can I change my job choice later?

A: No. The recovery process is permanent. Choose carefully.

Q: Why am I locked to Merchant/Archer path?

A: If you had cart items or arrows, you must use that job path to access those items. This protects your belongings.

Q: My guild isn't showing up?

A: Make sure you're at least Base Level 50 and not a Novice class.

Q: I didn't receive my compensation?

A: Check your inventory for the VIP ticket and your Zeny balance. Contact GM if missing.

Q: What if recovery still doesn't work?

A: Some cases need manual GM intervention. Contact support with your character name.

Q: Will I lose my guild position?

A: No, you keep your original position (master or member).

Q: Can I claim if I left the guild myself?

A: No, this only works if you lost membership due to the crash.

Important Notes

Recovery can only be done ONCE per character
Choose your job path carefully - it CANNOT be changed
Cart/Arrow locks are necessary to preserve your items
Guild claim requires full relog to take effect
All recovery actions are logged for accountability

Troubleshooting

Problem	Solution
"You cannot claim as Novice"	Change to a regular job class first using Job Changer
"Must be at least Level 50"	Level up your character to 50+ and try again
Guild still not showing after claim	Make sure you fully logged out (not just character select)
Need guild master transfer	Contact GM - original master must be inactive or request transfer
Weight too high	Store items in storage before recovery
Cart items blocking recovery	Store cart items in Kafra storage first

What We've Done Since

Since the incident, we have implemented:

Daily backups to multiple locations
Real-time replication of critical data
Automated monitoring to catch problems early
Redundant database servers

We're committed to protecting your progress. This Recovery System is a safety net - but our goal is to never need it again.

Need Help?

If the NPC can't fix your issue:

Join our Discord server
Open a ticket in #support
Provide:
Your character name
What's wrong
When it started

Our GM team will help you.

Thank you for your patience and continued support of Trinity Ragnarok Online. We apologize for the inconvenience caused by this incident.